Contact Us

Contact Us Policy

At Niha, we value our customers and are committed to providing prompt and reliable support for all your queries, concerns, and feedback. Our team is here to assist you at every step of your shopping journey.

How to Reach Us

You can contact us through the following channels:

Response Time

  • We aim to respond to all customer queries within 24–48 working hours.

  • During peak seasons, sales, or holidays, response times may be slightly longer, but we will do our best to address your concern as quickly as possible.

Support Hours

  • Our support team is available from Monday to Saturday, 10:00 AM – 6:00 PM (IST).

  • Queries received on Sundays or public holidays will be addressed on the next working day.

What We Can Help With

Our team can assist you with:

  • Order-related queries (status, tracking, delivery)

  • Exchanges and return requests

  • Product information and size guidance

  • Payment and billing inquiries

  • Feedback, complaints, or suggestions

Escalations

If you feel your concern has not been adequately resolved, you may escalate the matter by replying directly to your support ticket/email. A senior representative will review and ensure a timely resolution.